Needessential reserves the right to refuse/cancel any order. Needessential at its sole discretion may cancel any order(s):
- i) If it suspects a fraudulent transaction, or
- ii) If it suspects a customer has undertaken a transaction which is not in accordance with the Terms of Use, or
- iii) For any reason outside the control of Needessential including causes for delivery-related logistical difficulties.
Refund/Cancellation Policies Applicable:
- a) If the buyer cancels the order online before the product has been shipped, the entire order amount will be refunded.
- b) If the item has been shipped but not yet delivered, the order can still be cancelled online. The total amount, after deduction of shipment and handling charges, will be refunded once Needessential receives the item back intact.
- c) Once the order is delivered, it cannot be cancelled.
- d) If there is an option for online download of data, cancellation will not be possible.
- e) In case of failed transactions or double realization of payment for the same order, the total deducted amount will be refunded.
- f) For cancelled/failed transactions, the bank/card transaction charges may be forfeited.
- g) Needessential offers no guarantees for the accuracy or timeliness of the refunds to the buyer’s card/account.
- h) In case of partial cancellations, the refund will correspond to the part that was cancelled.
